Service, maintenance and repair of a leasing car

As an NF Fleet customer, the scheduled maintenance of your leasing vehicle is free of charge.

How to book service & maintenance for your leasing car

You can choose any authorized car dealer or service & maintenance shop. Many car brands have an online service & maintenance booking system, which makes booking easy. You can also book service & maintenance in the My Nordea Fleet portal. All service & maintenance and NF Fleet fuel card invoices will be sent to NF Fleet directly.

Check your car’s maintenance program in your car’s service manual. In case of technical problems, you must always take your car for maintenance immediately. You can also contact NF Fleet’s technical support at +358 10 404 555.

Pick up & delivery service for scheduled maintenance

Pick up & delivery service for scheduled maintenance is available in the Helsinki region.  We pick your car up from, and return it to your work place.  You may book vehicle pick up at +358 10 4040101.

Windshield replacement

A windshield replacement pick up & return service is available for NF Fleet customers in the Helsinki capital region. We pick up your company car from your work location and return it the same day. The service is provided by NF Fleet’s partner InCar. You can order a pick-up service here or by calling +358 300 247 247

Windshield rock chips

Rock chips on the windscreen should be repaired as soon as possible. You can book an appointment at the nearest InCar repair shop. Windscreen patching is free of charge for customers with NF Fleet Full Cover Insurance.

Small fixes

You can have small fixes made on your leasing car and ask the service provider to send the invoice to NF Fleet. You can also buy small items such as windscreen wipers, coolants and fuses from authorized service & maintenance shops.

Leasing car inspection

For vehicles owned by NF Fleet, inspection is free of charge.

Time-based inspection

Please ensure your company car is inspected on time. If your car was registered before 20 May 2018, the first inspection must be performed no later than three years after the first registration date. Cars registered after this date must be inspected four years after the first registration date for the first time and then after every second year.

NF Fleet partner A-katsastus

You can have your company car inspected at any inspection station. If you choose A-katsastus Oy, you can identify yourself with your NF Fleet fuelcard as a display card, and your invoice will be sent directly to NF Fleet. If you don’t have a fuel card, you can ask the inspection station to send the invoice to us.

Leasing vehicle tires

All our leasing cars are equipped with summer and winter tires. The lease also includes seasonal tire changes as well as tire changes due to normal wear and tear.

When do I need to change to winter tires?

Winter tires must be used from November to March if the weather conditions require.

NF Fleet partners are Euromaster and Vianor

You can have your leasing car’s tires changed Vianor or Euromaster stations.

Leasing car accidents and collisions

All NF Fleet vehicles are insured with a fully comprehensive insurance.

All NF Fleet vehicles are insured with a fully comprehensive insurance. In the event of a collision, you must follow general emergency instructions.

• Act calmly
• Call for help.
• If there is a counterparty to the accident, call the police.
• Remember the emergency number 112.

Ordering a recovery vehicle

If your car needs to be towed, you can call NF Fleet roadside assistance at +358 800 166 200.

Submit a damage report

You can submit a damage report for your leasing car on an online service. The report will automatically be sent to your vehicle’s insurance company. Alternatively, you can download and print an accident report form, sign it and send it to the insurance company. If you are the innocent party, you must also fill out a form to specify your need for a car and deliver it to the other party’s insurance company.

Go to the online damage report

Download the damage report form

Download the form for specifying a need for a car

NF Fleet’s damage repair partner Incar Oy maintains the damage report service. If you have any questions about damage reports, please contact vahinkoilmoitus@incar.fi.

Vandalism or a break-in

If your car has been subject to vandalism or it has been broken into, you must report the incident to the police.

Leasing vehicle damage repairs

Damage repair pick up & delivery service is available to NF Fleet customers in the Helsinki capital area as well as in the Oulu, Rovaniemi, Turku and Tampere regions. The service is provided by NF Fleet’s partner InCar Oy. The damaged but roadworthy vehicle is picked up to be repaired from the driver’s work location free of charge. More information can be found here.

Accident support

For more information and assistance with accidents, contact NF Fleet’s technical support at +358 10 404 555.

Leasing vehicle roadside assistance

Most car manufacturers and importers offer roadside assistance for their customers. We recommend that you use primarily roadside assistance provided by the manufacturer or importer. Please see your vehicle manual for more information.
You can also contact NF Fleet Roadside assistance 24/7 free of charge. You only pay for the services you use (towing, rental car, journey continuation, accommodation, etc.).

NF Fleet Roadside Assistance +358 800 166 200 (free of charge when calling from Finland)